1. About product quality:
All of our machine have CE, ROHS ect certificate. Besides, we have a team of QC to control and inspect every single machine is in perfect condition before delivery. Because we fully understand that it will be a great trouble if machine have any problems during working at oversea.
2. About warranty:
It's an must-have service after you buy a machine. For T&B Beauty , we give full support to our customer, which including below:
1. Online customer service: customer can contact each T&B Beauty staff online if they meet any questions, and our staff will help to judge the situation and give our advises. Most problems will be solved at this stage.
2. Engineer Judgement: If our customer service do not work, our engineers will give their pinpoint solution to each case.
3. Warranty: Up to 12 months for repairing . During warranty period, customer will enjoy free repairing parts due to material and workmenship problem. But any men-made or inappropriate conduct damage will be excluded.
3.About instruction and usage:
We can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily.
4. About Shipping & Freight:
For more options of our customers, T&B Beauty only give the Exw price, which factory price without shipping. But if you need, we can provide door to door express and assist to send machines by carrier, like DHL, FedEx, EMS, TNT, etc with prepay freight cost or collective account. Customer also can let your shipping agent to contact us, and we suslaser will do our best to cooperate with them.
5. About Customization:
If customer have any needs of customization ODM or OEM service, please contact our staff for more information. For appearence change, like Logo, operating system background, outlook design, different language system , it would be easy to achieve, please contact us for more support.
6. About distributing:
T&B Beauty cherish every chance to cooperate with every distributors or willing to assist buyer develop into a local distributors. Distributors will enjoy more supports from us, regarding of price terms, technical support, customization, technical cooperation, exclusive policies, etc.